Man With Van Kilburn Terms and Conditions

These terms and conditions set out the basis on which Man With Van Kilburn provides removal, transport, delivery, and related van services to customers in the UK. By making a booking, confirming an estimate, or instructing us to begin work, you agree to these terms. Please read them carefully before placing a booking for a man and van Kilburn service, a van removal service, or any other transport arrangement supplied under our business.

These terms apply to private customers, households, landlords, tenants, students, and businesses using our services for moving goods, single items, furniture, appliances, documents, or other lawful items. They also apply where the service is booked on behalf of someone else, provided the person making the booking has authority to accept these terms. Where a booking includes multiple services, such as loading, unloading, waiting time, disposal, or supply of packing materials, these conditions apply to all parts unless we agree otherwise in writing.

Nothing in these terms affects your statutory rights as a consumer where they apply. However, because removal and transport services involve time-sensitive scheduling, access issues, and handling of property, certain rights may be limited in accordance with UK law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

1. Booking Process

A booking for a Man With Van Kilburn service may be made by telephone, email, text, online form, or other method we accept. A quotation or estimate does not become a confirmed booking until we have received the required details and we have accepted the job. We may ask for information about the items to be moved, collection and delivery addresses, floor levels, access restrictions, parking, dismantling needs, heavy or awkward items, and any special instructions.

When you book a man with a van Kilburn service, you must ensure the information you give is complete and accurate. If the details change after booking, you must tell us as soon as possible. If the actual job differs from the description provided, we may revise the price, alter the vehicle size, add extra labour, or reschedule the service if necessary.

We will usually confirm the agreed date, time window, service type, and any estimated duration. Any time given is an estimate unless we expressly agree a fixed appointment. Delays may occur due to traffic, access problems, weather, prior jobs, or events outside our control. We will use reasonable care to arrive within the agreed time window, but we do not guarantee exact arrival times unless a written guarantee is provided.

2. Customer Responsibilities

You must ensure that the property, items, and premises are ready for the service on the scheduled date. This includes providing safe access, accurate addresses, parking permission where needed, and any permits or temporary parking suspensions that are required. If our vehicle cannot park close enough to the loading or unloading point, extra labour charges may apply. If access is impossible, we may treat the booking as cancelled by you and charge accordingly.

You are responsible for ensuring that all items can be legally transported, and that they are correctly packed unless packing has been agreed as part of the service. You should identify fragile items, valuables, disassembled furniture, electrical goods, and items needing special handling. Unless we have agreed to pack, dismantle, or protect an item, we accept no responsibility for damage caused by poor packing, unsuitable containers, or pre-existing weakness in the item.

You must not place dangerous, illegal, stolen, perishable, live, or prohibited goods in our vehicle without our express written consent. This includes, without limitation, explosives, firearms, pressurised containers, corrosive substances, hazardous chemicals, gas bottles, and items that may contaminate other goods. If such items are discovered, we may refuse carriage, remove them from the vehicle, or involve the authorities where necessary.

3. Payments and Charges

Our charges are based on the quotation, hourly rate, fixed price, or other pricing model agreed at the time of booking. The price may depend on the number of movers, vehicle size, distance, waiting time, access conditions, load volume, fuel, congestion, and any extra services requested. Unless stated otherwise, quotations are based on the information you provide and may change if the actual job is materially different.

Payment terms will be confirmed before or at the time of booking. We may require a deposit, full prepayment, or payment on completion. For business customers, payment may be subject to invoice terms agreed in writing. Unless otherwise agreed, all prices are due immediately upon completion of the service. We accept the payment methods we notify to you from time to time.

If additional work is requested on the day, including extra collections, extra stops, further waiting, stair carries, long carries, dismantling, reassembly, or disposal of unwanted items, these will be charged in addition to the original price. If the service takes longer because of inaccurate information, delays caused by you, or failure to prepare the items or access route, extra charges may also apply.

All quoted prices are normally exclusive of VAT unless we say otherwise. Any applicable tax will be added in accordance with law. If you fail to pay on time, we may charge reasonable interest and recovery costs to the extent allowed by law. We may also suspend further services or refuse future bookings until overdue amounts are settled.

4. Cancellations, Rescheduling and Waiting Time

You may cancel or reschedule a van removal service by giving notice as early as possible. Cancellation charges may apply depending on how much notice is given, whether the vehicle and team have already been allocated, and whether preparatory work has been carried out. If you cancel at short notice, fail to provide access, or are not present at the agreed time, we may charge a reasonable cancellation fee or the full booking amount where permitted by law and by the agreed quotation.

If you wish to amend the booking, we will try to accommodate the change, but we cannot guarantee availability for a new date or time. Rescheduling may affect pricing, particularly if seasonal demand, vehicle availability, or labour requirements have changed. If we need to cancel or reschedule for reasons within our control, we will offer a new date or, where appropriate, a refund of any sums paid for the cancelled element of the service.

5. Liability and Insurance

We will use reasonable care and skill in carrying out the service. Our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to perform the service with reasonable care and skill. We are not responsible for pre-existing damage, inherent defects, wear and tear, insufficient packing, or items that were already unstable or broken before handling.

Where we are responsible for damage or loss, our liability will be limited to the reasonable repair cost or replacement value of the affected item, taking account of age, condition, and depreciation, unless a greater amount is required by law. We do not accept liability for indirect or consequential loss, including loss of earnings, loss of profit, loss of business, missed appointments, or inconvenience, except where such exclusion is unlawful.

It is your responsibility to ensure that you have adequate insurance for goods in transit where necessary. If you request that items be left in a location without a signature or without your instruction, this is at your risk unless otherwise agreed in writing. Any claim for loss or damage must be notified to us as soon as reasonably possible and in any event within a reasonable time after completion of the job.

6. Waste, Disposal and Environmental Rules

If the booking includes disposal, clearance, or removal of unwanted items, the service must comply with all relevant UK waste regulations. We will only remove waste that we are legally permitted to carry and dispose of. You must tell us in advance if items are waste, contain mixed materials, or include anything that could be classed as hazardous, electrical, clinical, confidential, or restricted waste.

You remain responsible for declaring the nature of any waste. We may refuse to remove items if they are contaminated, unsafe, too heavy, or unsuitable for lawful disposal through the service booked. If we agree to collect waste, the price may include transfer, sorting, loading, disposal charges, and any site fees. Any waste transfer or disposal will be carried out in line with the law, including applicable duty of care requirements.

You must not ask us to dispose of controlled waste in a way that breaches environmental or licensing rules. We may ask for evidence that items can be legally handled, and we may refuse a collection if doing so would expose us to non-compliance. Where items are left for disposal, you confirm that you own them or have permission from the owner to arrange removal.

7. Delays, Force Majeure and Access Problems

We are not liable for delay or failure to perform where this results from events beyond our reasonable control. These may include severe weather, road closures, accidents, vehicle breakdown, industrial action, public disorder, acts of government, illness, fire, flood, or other unforeseen circumstances. If such an event occurs, we will use reasonable efforts to notify you and to rearrange the service where possible.

If access to the property is restricted, unsafe, or materially different from what was described at booking, we may need to alter the method of work or suspend the service until the problem is resolved. Extra labour or waiting charges may apply. If we are unable to complete the service due to unsafe conditions or lack of access, the booking may be treated as cancelled by you and charged accordingly.

8. Claims, Complaints and Evidence

If you believe that a problem has occurred, you should inform us promptly so we can investigate. Claims should include photographs, a description of the issue, and any relevant supporting information. You must give us a reasonable opportunity to inspect the goods or the location before any remedial action is taken, unless doing so would be impractical. Failure to allow inspection may affect our ability to assess responsibility.

9. Property, Title and Unpaid Charges

We may exercise a lien over goods in our possession to secure payment of outstanding charges, to the extent permitted by law. This means we may retain items until all sums due are paid in full. We will take reasonable care of goods held under lien, but we are not responsible for deterioration caused by the nature of the item or by factors outside our control.

Title to goods remains with the owner at all times unless they are lawfully transferred, disposed of, or abandoned in accordance with these terms and applicable law. If you instruct us to dispose of items, you confirm that you have authority to do so and that no third party rights are infringed. We accept no responsibility for any dispute about ownership where you have authorised the service in good faith.

10. Data, Privacy and Instructions

We will use the personal information you provide for the purpose of managing your booking, carrying out the service, handling payment, and maintaining business records. We may keep records of booking details, service notes, and communications where necessary for operational, legal, or accounting purposes. You should provide clear instructions and ensure that any person acting on your behalf is authorised to do so.

11. Governing Law

These terms and any dispute or claim arising from them, or their subject matter or formation, are governed by the law of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also have mandatory rights or legal protections under the law of your home jurisdiction where applicable. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law provides otherwise.

We may update these terms from time to time to reflect changes in our services, operating practices, or legal obligations. The version in force at the time of booking will apply to that booking unless a change is required by law. By proceeding with a booking for Man With Van Kilburn, you confirm that you understand and accept these conditions.