Terms and Conditions
Man with Van Kilburn Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Kilburn provides removal and van hire with driver services. By making a booking, using our services, or allowing work to commence, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm, or organisation that books or pays for the services.
1.2 Services means any man and van, removal, transport, loading, unloading, packing, or related services supplied by us.
1.3 Goods means the items, furniture, personal belongings, and any other property that we are requested to move, handle, or transport.
1.4 Premises means any property, dwelling, office, storage facility, or location from or to which we provide the services.
1.5 Contract means the agreement between the Client and Man with Van Kilburn for the supply of services, comprising these Terms and Conditions and any written or agreed quotation or booking confirmation.
2. Scope of Services
2.1 We provide man with van and removal services for household, student, and light commercial moves, collections, and deliveries within our service area and to other destinations as agreed.
2.2 The exact scope of work, including vehicle size, number of staff, time and date, and the start and end addresses, will be confirmed at the time of booking.
2.3 We reserve the right to use subcontractors or partner drivers to carry out some or all of the services, in which case these Terms and Conditions will continue to apply.
3. Booking Process
3.1 Bookings may be made by contacting us and providing full details of the required service, including addresses, access information, approximate inventory of goods, and any special requirements.
3.2 The Client is responsible for providing accurate and complete information at the time of enquiry and booking. Quotations and time estimates are based on the information supplied. Any inaccuracy may result in additional charges, delays, or an inability to complete the move within the estimated time.
3.3 A booking is not confirmed until we have provided explicit confirmation, which may be communicated verbally or in writing, and any required deposit or prepayment has been received.
3.4 By confirming a booking, the Client warrants that they are the owner of the goods or have full authority from the owner to enter into the contract and to allow us to carry out the services.
4. Quotations and Pricing
4.1 Quotations are based on the information provided by the Client, including the volume and nature of the goods, distance, access conditions, and required manpower.
4.2 Unless otherwise stated, quotations are exclusive of parking fees, congestion charges, tolls, ferry costs, storage fees, or additional expenses. These costs, where applicable, will be charged to the Client at cost.
4.3 We may charge on a fixed price or hourly rate basis. For hourly rate work, the chargeable time starts when the vehicle and staff arrive at the first collection address and ends when unloading is completed at the final destination, subject to any minimum charge period.
4.4 We reserve the right to revise a quotation or apply additional charges if:
a the information provided by the Client was incomplete or inaccurate;
b the move involves additional items not previously disclosed;
c access is significantly more difficult than described, including long carries, stairs, restricted vehicle access, or waiting time outside our control;
d the Client requests additional services or changes to the agreed schedule, destination, or scope of work.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due in full on or before completion of the services on the day of the move.
5.2 We reserve the right to request a deposit or full prepayment at the time of booking, particularly for larger moves, long distance jobs, or peak periods.
5.3 Payment methods and arrangements will be communicated to the Client before the booking is confirmed. The Client is responsible for ensuring that cleared funds are available when due.
5.4 If payment is not made when due, we may:
a suspend or refuse to carry out or complete the services;
b retain possession of the goods until full payment is received, including any reasonable storage or re-delivery charges;
c charge interest on overdue amounts at a reasonable rate, accruing daily until payment is made in full.
6. Cancellations and Postponements
6.1 The Client may cancel or postpone a booking by giving us notice as soon as reasonably practicable.
6.2 We reserve the right to apply a cancellation or postponement charge, which may vary depending on the amount of notice given and the nature of the booking. As a general guideline:
a cancellations made with more than 48 hours notice may incur no charge or a nominal administration fee;
b cancellations made with less than 48 hours but more than 24 hours notice may be charged up to 50 percent of the estimated service cost;
c cancellations made with less than 24 hours notice, or failure of the Client to be present or ready at the agreed time and location, may be charged up to 100 percent of the estimated service cost.
6.3 If we need to cancel or postpone the services due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, accidents, or illness, we will notify the Client as soon as practicable and offer an alternative date or a refund of any prepayments. We will not be liable for any consequential losses arising from such cancellation or postponement.
7. Client Responsibilities
7.1 The Client must ensure that:
a appropriate access and parking are available at both collection and delivery addresses, including arranging and paying for any permits or suspensions required;
b the premises are safe for our staff to work in and around;
c goods are properly packed and prepared for transport, unless we have agreed to provide packing services;
d any items of high value, fragility, or special handling requirements are clearly identified and notified in advance;
e all goods to be moved are ready for collection at the agreed time.
7.2 The Client must be present, or represented by an authorised person, during loading and unloading to provide instructions, check inventories if applicable, and ensure that nothing is left behind or taken in error.
8. Goods Not Permitted
8.1 Unless expressly agreed in writing prior to booking, we will not move, store, or handle the following:
a hazardous, flammable, explosive, or illegal items;
b gas canisters, fuel, paint, or chemicals;
c live animals or plants;
d perishable or frozen foods;
e cash, jewellery, watches, precious metals, antiques, or items of exceptional value;
f important documents such as passports, legal papers, or securities.
8.2 If such items are transported without our knowledge or consent, we will not be liable for any loss, damage, or consequences arising from them, and the Client will indemnify us for any resulting claims, damages, or expenses.
9. Waste, Disposal, and Regulations
9.1 We are a removal service and not a licensed waste carrier unless explicitly stated. We do not operate as a rubbish clearance company.
9.2 We will not remove or dispose of household waste, building rubble, hazardous materials, or items intended solely for disposal unless previously agreed and covered by appropriate waste regulations and charges.
9.3 Where we agree to take away unwanted items, this is strictly on the understanding that:
a the Client has the legal right to dispose of the items;
b items are not hazardous or controlled waste unless properly declared and arrangements made;
c any applicable disposal fees or recycling charges are payable by the Client in addition to the service fee.
9.4 The Client remains responsible for compliance with all relevant waste, recycling, and environmental regulations. We reserve the right to refuse to carry items that may breach such regulations or pose a risk to health, safety, or the environment.
10. Liability for Loss or Damage
10.1 We will take reasonable care in handling and transporting the Client's goods. However, our liability is subject to the limitations set out in this section.
10.2 We are not liable for loss or damage arising from:
a goods packed or unpacked by the Client or a third party;
b inherent defects, weakness, or pre-existing damage in the goods;
c normal wear and tear, scratching, or minor cosmetic damage;
d delays or failure to perform caused by circumstances beyond our reasonable control, including traffic, weather, or road closures;
e electrical or mechanical derangement of appliances or equipment, unless there is evidence of mishandling by our staff.
10.3 Any claim for loss or damage must be reported to us as soon as possible, and in any event within 48 hours of completion of the service. The Client must provide reasonable evidence, including photographs and a description of the circumstances.
10.4 Our liability for loss of or damage to goods, where established, is limited to the reasonable cost of repair or replacement up to a maximum amount per job, which may be specified in the quotation or booking confirmation.
10.5 We will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity.
11. Delays and Waiting Time
11.1 While we make reasonable efforts to arrive at the agreed time, arrival times are estimates and can be affected by traffic, road conditions, or other factors beyond our control.
11.2 If we are delayed, we will notify the Client where possible and provide a revised estimated time of arrival. We are not responsible for losses arising from such delays.
11.3 If our staff and vehicle are kept waiting or unable to start work due to issues at the Client's end, including lack of access, incomplete packing, or absence of the Client or their representative, we may charge for waiting time at the agreed hourly rate.
12. Parking, Fines, and Charges
12.1 The Client is responsible for ensuring that suitable parking is available as close as possible to the premises at both collection and delivery addresses.
12.2 Where parking is restricted or controlled, the Client must arrange permits or suspensions and bear any associated costs.
12.3 If our vehicle receives a parking fine or penalty while carrying out the services due to the absence of suitable parking arrangements or permits, the Client may be held responsible for reimbursing that cost.
13. Insurance
13.1 We maintain appropriate insurance cover for our business operations. The extent of cover and any applicable limits or exclusions may be made available on request.
13.2 The Client is encouraged to arrange their own insurance for high value items or for additional protection beyond the limits of our liability.
14. Complaints
14.1 If the Client is dissatisfied with any aspect of the services, they should raise the issue with our driver or team leader on the day so that we have an opportunity to address it immediately.
14.2 If the matter cannot be resolved on site, the Client should submit a detailed account of the complaint as soon as possible. We will investigate and aim to provide a response within a reasonable timeframe.
15. Data Protection and Privacy
15.1 We collect and use personal data such as names, addresses, and contact details solely for the purpose of providing our services, managing bookings, and handling payments and enquiries.
15.2 We will not sell or disclose Client information to third parties except where necessary to perform the contract, comply with legal obligations, or enforce our rights.
16. Variation of Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant contract.
16.2 No variation of these Terms and Conditions shall be effective unless agreed by us in writing.
17. Severability
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By making a booking with Man with Van Kilburn or allowing the services to proceed, the Client confirms acceptance of these Terms and Conditions in full.
